Ez8 Privacy Policy – Malaysia User Personal Data Protection

Ez8 operates at ez8.pw and takes the privacy of every user on our platform very seriously. This Privacy Policy transparently explains how we collect, process, store, and protect your personal information when you use ez8's services.

This document is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices. We are committed to handling your personal data with full responsibility, transparency and security.

By registering or using the ez8 platform, you confirm that you have read and agreed to this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the platform and contact us to close your account.

Ez8 collects various types of personal information depending on how you interact with our platform. Below is a breakdown of the types of data we collect and the reasons for doing so:

2.1 Data You Provide Directly

• Identification Information: Full name, date of birth, identification card number, and identification card image (for the KYC process).
• Contact Information: Email address, phone number and residential address.
• Financial Information: Bank account number, account holder name, and e-wallet details registered for deposits and withdrawals.
• Password: Stored in hashed form — we do not store passwords in plain text.

2.2 Data Collected Automatically

• Device Data: Device type, operating system, web browser version, and unique device identifier.
• Usage Data: Pages visited, time spent, buttons clicked and navigation patterns within the platform.
• Location Data: IP address and general geographic location (not precise GPS location).
• Game Data: Wagering history, wins, losses, and gameplay patterns.

Ez8 uses collected data for clear and legitimate purposes. We do not use your data for purposes unrelated to the provision of ez8 platform services. The following are the primary purposes for which your data is used:

Ez8 does not sell your personal data to any third parties. However, in the course of operating the platform, we may need to share certain data with the following parties in limited and controlled circumstances:

• Payment Processors: Required financial information is shared with approved payment processors to facilitate deposit and withdrawal transactions. All ez8 payment processors comply with PCI-DSS security standards.
• Game Providers: Minimum game data required to operate online games is shared with game providers registered with ez8.
• KYC Service Providers: Identification information is shared with certified third-party identity verification service providers for compliance purposes.
• Legal Authority: ez8 will disclose information to the relevant authorities when required by law or a valid court order.

All third parties with whom we share data are bound by strict data processing agreements and are required to protect ez8 user data to the same or higher standard that we maintain.

Data security is an ongoing investment at ez8. We implement multiple layers of technical and organisational protection to keep your personal data safe at all times.

5.1 Technical Safeguards

• 256-bit SSL/TLS encryption for all data communications between users and ez8 servers.
• At-rest encryption for all sensitive data stored in the database.
• Two-factor authentication (2FA) is available and encouraged for all user accounts.
• 24/7 real-time intrusion detection and threat monitoring system.
• Regular penetration testing conducted by independent security experts.

5.2 Organisational Controls

• Access to users' personal data is restricted to staff with a legitimate operational need only.
• All ez8 staff who handle personal data are required to sign a confidentiality agreement.
• Regular data protection training is conducted for all relevant staff.
• Clear and tested security incident management procedures.

Ez8 uses cookies and similar tracking technologies to enhance the user experience, ensure platform security, and understand usage patterns. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification and session security. Cannot be disabled.
• Preference Cookies: Stores your personal settings such as preferred language and interface theme. Can be disabled without affecting core functionality.
• Analytics Cookies: Helps us understand how users interact with the platform for improvement purposes. Data is collected anonymously.
• Security Cookies: Used to detect suspicious activity and protect user accounts from unauthorised access.

You can manage cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality and security of the ez8 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by ez8:

To exercise any of the rights above, please contact the ez8 support team via live chat or email. We will process all valid requests within the timeframe required by law.

Ez8 does not retain your personal data for longer than is necessary for the purpose for which it was collected. Retention periods depend on the type of data and applicable legal requirements:

• Active Account Data: Retained for as long as your account remains active on the ez8 platform.
• Financial Transaction Records: Retained for 7 years from the transaction date, in compliance with Malaysia's financial legal requirements.
• KYC Documents: Retained for 5 years after account closure, in compliance with AMLA (Anti-Money Laundering Act) requirements.
• Game Activity Logs: Retained for 3 years for dispute resolution and audit purposes.
• Support Communication Data: Retained for 2 years after the last resolution.

Upon expiry of the defined retention period, your personal data will be securely deleted or anonymised so that it can no longer be linked to any specific individual.

The ez8 platform is intended for individuals aged 18 and above only. ez8 does not knowingly collect or process personal data from children under the age of 18.

If we find that personal data of an individual under the age of 18 has been collected without our knowledge, we will take immediate action to delete that data and close the relevant account. If you believe that someone under the age of 18 has registered an ez8 account, please contact us immediately.

Ez8 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or changes to the services we offer. Any material amendments will be communicated to you via email or notification within the ez8 platform.

It is your responsibility to review this Privacy Policy periodically. Your continued use of the ez8 platform after any amendments take effect will be deemed as your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or complaints regarding how ez8 handles your personal data, our team is ready to assist. We are committed to responding to all privacy-related inquiries in a timely manner.

• Live Chat: Available 24/7 on the ez8 app and at ez8.pw
• Privacy Email: [email protected] (text display only)
• Response Time: Privacy-related inquiries are responded to within 3 business days

If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department (JPDP) or the relevant regulatory authority.